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PERFORMANCE REPORTING

In the field of call reporting for inbound services Teleus is considered to be the leader. Teleus’s focus is information and simultaneously giving importance to answered and unanswered calls. Advantage with Teleus is that reports are prepared by the company only, thus facilitating the needs of the customers. Information, frequency and formats are accordingly made keeping the customer’s requirement in mind. Examples of reports:

  • Inbound Call Overview
  • Overview by Day of Month
  • Summary by Calling Region
  • Monthly Overview by Day
  • Cost Centre Allocation
  • Answer point Summary