It has been found that on average, any business losses up to 11 percent of their inbound calls, and a contact centre misses 4 percent of the total calls.
This looks like a lot of missed opportunity, especially since you have been working extra hard to get your prospective clients to call you. With Teleus’s call completion, your call activity is always captured, thus boosting your confidence and promising higher returns.
With our performance reporting and call completion, you can identify the issues and capture all the essential leads that the marketing campaigns generate.
Teleus has routing solution for each client suited as per their business. We know that each organization needs a different call handling solution depending on time, or the geographical location, or volume, etc and therefore, recommend accordingly.
All your unanswered calls will be diverted to an answering machine that effectively records and forwards the same in your mail as mp3 or wave file. A simple and easy way out, this setup is completed within 2-3 hours.
The live answer feature allows you to stay connected 24/7. Successfully taking your message and recording the calls, this solution is ideal for campaign specific business and afterhours service.
